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People often have to pay bribes in their daily interaction with Government Departments –
be it getting a passport or a ration card or a licence or an income tax refund etc.
Sometimes, even if a bribe is not directly asked, your work is still not done because of
complacency or simply bureaucratic delay. So, one has to either pay a bribe or face harassment.
So, what does one do in such a situation? So far people were helpless. They could only
curse the system and do nothing...
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| RTI Impact |
 Daily
wage worker gets his ration card without bribes (RTI)
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| Nannu
is a daily wage worker. He lives in Welcome, a resettlement
colony in East Delhi. He lost his ration card and applied for
a duplicate card in January 2004. He made several rounds of
the local Food and Civil Supplies office over the next three
months. But the clerks and officials would not even look at
him, leave alone do his job or bother to tell him the status
of his application. Ultimately |
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| Delhi
Jal Board (DJB) converts to domestic connection |
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| Mrs.
Madhu Manaklata is a resident of South Delhi. She rents out a
part of her residence; one of her tenants was using the
premises for commercial purposes and had installed a
commercial water connection. When the tenant left Madhu’s
premises she made a request to the DJB to transfer the
commercial connection back to domestic. After running around
for several months Madhu was asked for a bribe of |
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